Contacting Nbeads

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More >> FAQ
1. Does your price include duties or VAT, How much tax do I need to pay?
2. How can I do if I forget my password?
3. What Is EORI/VAT/TAX Number?
4. How to make a payment?
5. Can I purchase from you if do not have an EORI/VAT/TAX Number?
More >> About us
1. Nbeads.com
2. Contact Us
3. Terms & Conditions
4. Privacy Policy
More >> User Account Guide
1. How to join Nbeads.com as a Free Member?
2. How can I do if I forget my password?
3. Login failure
4. What is cash account and why I need the cash account?
5. How to apply my cash account on your website for my new order?
More >> Customs and Duties
1. GST in Australia
2. VAT in EU Countries
3. Does your price include duties or VAT, How much tax do I need to pay?
4. What Is EORI/VAT/TAX Number?
5. Can I purchase from you if do not have an EORI/VAT/TAX Number?
More >> Product Information
1. Why the goods in mixed color/mixed shape I received differ from the picture on your website shows?
2. Processing Service
3. Do colors of jump rings fade away?
4. About Nickel & Lead
5. Size Info
More >> Payment Information
1. How to place an order and make payment ?
2. How to make a payment?
3. How to apply my cash account on your website for my new order?
More >> Shipping and Delivery
1. About the volumetric weight of your shipment
2. Shipping discount for all countries!
3. Shipping Policy
4. Fast and Best Shipping Service--48 Hours Dispatching Promised
5. What shipping methods are available?
More >> Coupon & Discount
1. How to Use Coupons?
2. New Customers Gift Coupons
3. Free to Get Coupons
4. Buy More! Save More!
5. How to Get Coupons?
More >> Return Policy
1. What is your return & refund policy?