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Our small team receives a lot of emails. Here's how to get help:
1) Search Instant Answers.Get an answer now: the answer to almost every question we receive is in our Instant Answers section.
2) Review Known Issues.If we're already working on it, there's no need to contact us.
3) Email Help.Provide as much detail as possible. Note: Your answer for "What do you need help with?" is very important.
4) Check your email.Within 5 minutes, you will receive a response which either suggests a solution, or confirms your question has been received.
5) Still need assistance?If we send a response and you still need assistance, reply and we'll review it as soon as possible. A response may take several business days.