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What can I do when I am unsatisfied with received items?

What can I do when I am unsatisfied with received items?

Nbeads Support
posted this on Aug 17, 2023 at 01:07 AM

  • If you are unsatisfied with the items received, please contact us as soon as possible via email, especially when items are defective. If you have better suggestions on our e-store, service or products, please always feel free to tell us.

    The following information is required when you report the problem: Order number, Items number, Quantity and photos of defective beads if possible, which will be much helpful for us to solve it out.

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1. The image must be in one of the following formats: .jpg, .png, .jpeg, .bmp, .gif, .webp, .tiff, .ppm

2. The size of the image should be less than 5M!

3. The image length and width must be greater than or equal 200 pixels and smaller than or equal to 1024pixes.

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